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Facebook loses users after mistrust with personal information

Facebook has been collecting data for years from Android user’s phone calls and text messages, according to a new report from Ars Technica.

The revelations came after a New Zealand man downloaded his profile data from the site. The man found that his download included his Facebook profile information, as well as two years of phone records.

The information scraping has become a major scandal for Facebook, even prompting CEO Mark Zuckerberg to widely apologize to users for the “breach of trust” and promise that changes are underway.

But what many users don’t realize is that Facebook actually asks for permission to use that data. It’s part of the way the platform fills the “People You May Know” feature—by accessing users’ phone contact data.

We’ll tell you how you can download your Facebook data and turn off Facebook Messenger’s access to phone contacts.

First of all, go to your Facebook account’s ‘Settings’ > ‘General Account Settings’ > ‘Download a Copy of Your Facebook Data.’

Next, turn off Facebook Messenger’s access to phone contacts: Here’s how with an Android: From Home, tap your profile picture in the top right corner, Tap People, Synced Contacts to turn this setting on or off. The only difference for iphones is from home, tap your profile pic in the top left corner.

Facebook has stressed that the company does not sell contact data. The site also underscored the fact that it does not log content of user’s text messages or phone calls. Many users find that hard to believe or no longer trust Facebook.

Zuckerberg recently took out adds in major U.S. and U.K. publications, apologizing for the data collection and promising “to do better” for users. He added that Facebook has “a responsibility to protect your information. If we can’t, we don’t deserve it.”

More than a few users agree, and won’t be logging back into their accounts anytime soon. In fact, according to a KTAR poll, 70% of users are considering deleting their Facebook accts.

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Jeff Kode

Jeff Kode has previously written articles for The Arizona Republic ALT section, as well as other publications including Echo Magazine and IONAZ Magazine. He is an enthusiastic movie lover, and enjoys discovering new music. He was previously on air middays with his own show The Sugar Rush, and can now be heard 6-9am on The Morning Beat with Steve and Jeff at 88.7 The Pulse.