Valley Metro has created an app that allows light-rail riders to discreetly contact security about non-emergencies. The app is available at no cost on both Apple and Android devices. Riders who aren’t able to download apps can still report incidents by texting 602-253-7886.
When a rider reports an incident by app or text, security staff will be notified by the operations center so they can track down the train and respond.
Riders can use the service to report anything that is not urgent enough to warrant a 911 call. For example, riders can report an unruly drunk passenger, or any behavior making someone uncomfortable.
The Valley Metro website said riders can also report human trafficking, maintenance issues, panhandling, suspicious packages and vandalism. It could be something as simple as a spilled drink that’s created a mess in the car.
For now the app and texting service are only available on the light rail, but they could expand to the bus system.